Refund policy

At MuscleMart.shop, customer satisfaction is our priority, and we ensure that all products meet high-quality standards. Please read our refund policy carefully before making a purchase, as refunds may be subject to certain conditions.

1. Eligibility for Refunds

Refunds may be considered on a case-by-case basis. To initiate a refund request, the following conditions must be met:

• The product must be in its original condition.
• The product must be unused, and in the original packaging.
• A request for refund must be made within 7 daysfrom the date of receipt.

2. Inspection and Review

Once a refund request is made, we will thoroughly inspect the product to ensure it meets the eligibility criteria. The inspection process may take 7 to 10 business days. During this time, we will evaluate the product’s condition and make a determination regarding the refund.

3. Processing Refunds

Approved refunds may take up to 30 business days to process. However, refunds are subject to several factors, including:

• Product condition
• Original packaging intact
• Proof of purchase provided

In cases where any of the conditions are not fully met, we reserve the right to decline the refund or offer store credit instead.

4. Non-Refundable Items

Please note that certain products are non-refundable, including, but not limited to:

• Items that have been used or damaged after delivery
• Custom orders or special-request items

5. Contact Us for Queries

If you have any questions about our refund process or if your request is being reviewed, feel free to reach out at buywishs@gmail.com or call us at 03437161055. We will assist you in understanding the process and updating you on the status of your request.